Refund policy
Refund and Cancellation Policy
Last updated: October 29, 2026
This policy applies to standard-model and customized jewelry display cabinet orders placed with HZD Jewelry Showcase, operated by HZD DISPLAY CABINET INC. All cabinets are made to order, but the confirmation process differs between standard and customized orders.
1. Review before production
Standard-model orders: Review the product-page specification, selected options, quantity, delivery details, and checkout total before payment. Standard-model production does not require pre-production drawing approval.
Customized orders: Review the written quotation, delivery requirements, payment terms, and the design drawing, rendering, or final specifications supplied for approval. Production begins after the required payment and approval have been received.
2. Cancellation before production
To request cancellation before production begins, contact us promptly with your order or quotation number. We will confirm the production status and cancellation outcome in writing. If production has not begun, any refund and any disclosed design, material, payment-provider, or other non-recoverable cost will be confirmed in writing.
3. Cancellation or changes after production begins
Once production has started, made-to-order standard models and customized cabinets are not eligible for change-of-mind returns, exchanges, cancellations, or refunds. Requested changes require our written acceptance and may affect the price and schedule. This restriction does not remove rights relating to defective, damaged, or incorrectly supplied goods, or rights that cannot be excluded under applicable law.
4. Transit damage, incorrect items, and missing parts
Please inspect the shipment upon delivery. Report visible transit damage within 7 days of receipt and provide the order or quotation number, clear photos or videos of the cabinet and outer packaging, the waybill or bill of lading number, and a description of the affected items. Where possible, record visible damage on the carrier's delivery receipt and retain the packaging for inspection. Contact us promptly if concealed damage is discovered later.
If an incorrect cabinet is supplied or parts are missing, contact us promptly with supporting photos or videos. After verification, we will work with you on an appropriate repair, replacement part, replacement, or refund where applicable.
5. Manufacturing defects and warranty
We provide a 12-month commercial warranty for covered manufacturing defects. During the warranty period, covered replacement parts are provided without charge. Photos or videos may be required so that we can assess the issue and propose an appropriate solution. Freight, local labor, and on-site service arrangements will be confirmed in writing for each claim.
Misuse, improper placement, electrical connection or operation, unauthorized modification, accidental damage, natural disasters, and normal wear are not covered by this commercial warranty. These exclusions do not limit rights that cannot be excluded under applicable law.
6. Return authorization and approved refunds
Do not return a cabinet or parts without written authorization. If a return is approved, we will provide the return address, shipping instructions, and confirmation of responsibility for return freight. Our company contact address is not automatically a return warehouse address.
We will confirm any approved refund amount and method in writing. Processing time after approval may depend on the original payment method, payment provider, inspection requirements, and applicable law.
7. Contact
HZD DISPLAY CABINET INC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: office@hzdisplaycabinet.com
Phone: +1 785 383 5096
