FAQ
Frequently Asked Questions
This page answers the questions customers most frequently ask before and during quotation: products, customization, pricing, payment, delivery, quality and how we work together.
1. Product & Customization
Q1. What products do you manufacture?
Q1. What products do you manufacture?
We manufacture jewelry display counters, freestanding showcases, wall display cabinets, island displays, pedestal showcases, and coordinated display solutions for jewelry stores and showrooms.
Q2. Can you customize according to my requirements?
Q2. Can you customize according to my requirements?
Yes. Size, design, materials, colors and functions can all be customized. We confirm your requirements, prepare a quotation, and confirm a design drawing/rendering or final specifications before production.
Q3. What materials and finishes do you offer?
Q3. What materials and finishes do you offer?
We offer stainless steel with brushed finishes in champagne gold, rose gold and titanium gold (anti-fingerprint treatment available), iron frames, multi-layer boards with baked paint finish, and stainless steel edging.
Q4. What kind of glass do you use?
Q4. What kind of glass do you use?
We mainly use 8mm transparent tempered glass for clear views and safety; ultra-clear glass, curved glass and frameless (borderless) glass are also available.
Q5. Can you add our logo?
Q5. Can you add our logo?
Yes, logo customization is available. Position, size and even illuminated logo effects can be made to match your brand.
Q6. Are the cabinets equipped with lighting?
Q6. Are the cabinets equipped with lighting?
Yes, LED lighting is available (warm white or cool white, strip or spot light) to highlight your merchandise.
Q7. Can you customize locks, lighting, and storage?
Q7. Can you customize locks, lighting, and storage?
Yes. Depending on the cabinet design, we can discuss lock types, LED color temperature, storage configuration, glass options, logo placement, and other project requirements.
2. Pricing
Q8. How do you quote?
Q8. How do you quote?
Standard-model prices are shown on the product page and at checkout. For custom projects, we provide an official quotation after the size, design, materials, colors, functions, quantity and delivery requirements are confirmed.
Q9. Is there a minimum order quantity (MOQ)?
Q9. Is there a minimum order quantity (MOQ)?
We support small-batch and project-based orders; the MOQ depends on the model and configuration. Please tell us your quantity and we will advise accordingly.
Q10. Do you offer volume discounts?
Q10. Do you offer volume discounts?
Yes, larger quantities enjoy better unit prices. Share your quantity and target price and we will provide a tailored offer.
Q11. How long is the quotation valid?
Q11. How long is the quotation valid?
Each quotation states its validity period, typically 15–30 days.
3. Payment
Q12. What are your payment terms?
Q12. What are your payment terms?
We accept 40% deposit + 60% balance, or 50% deposit + 50% balance before shipment.
Q13. What payment methods are supported?
Q13. What payment methods are supported?
Available payment methods are shown at Shopify checkout or listed on the formal invoice for your project. For made-to-order projects, our team confirms the deposit schedule and verified payment instructions before payment.
Q14. Is my payment protected?
Q14. Is my payment protected?
Before paying, confirm that the quotation, invoice, product details, payment recipient, and payment link match the information issued through our official website or company email. Contact us if any detail is unclear.
4. Shipping & Delivery
Q15. What is the production lead time?
Q15. What is the production lead time?
Standard-model production normally takes 7–15 business days after payment and order-detail confirmation; no pre-production drawing approval is required. Custom or large-project schedules are confirmed in the quotation after the design or final specifications are approved. Finished-product photos can be provided before shipment.
Q16. How are the cabinets packed and shipped?
Q16. How are the cabinets packed and shipped?
Jewelry cabinets are protected with foam, bubble wrap, corner protection, and export wooden cases as appropriate. Assembly and installation requirements depend on cabinet size, structure, and shipping route, and are confirmed before the order is finalized.
Q17. Which shipping methods do you support?
Q17. Which shipping methods do you support?
Standard U.S. orders normally ship by the delivery route included at checkout. Custom projects and other destinations may use sea freight, air freight, courier service, or an agreed door-to-door route confirmed in the quotation.
Q18. Do you ship internationally?
Q18. Do you ship internationally?
Eligible contiguous-U.S. standard orders can be purchased directly. Sea transit is typically about 6–8 weeks after dispatch. Other countries require an inquiry so we can confirm the route, customs handling, delivery point and schedule.
Q19. Can I know the shipping cost before ordering?
Q19. Can I know the shipping cost before ordering?
Eligible contiguous-U.S. standard orders include the delivery service shown at checkout. For remote areas, other countries, custom projects, or customer-arranged forwarding, we confirm freight and handover terms separately.
Q20. Is on-site installation complicated?
Q20. Is on-site installation complicated?
Most standard cabinets arrive fully assembled and ready to use. The customer moves the cabinet to its final position and connects the power. Oversized, modular, or project installations are confirmed separately before production.
Q21. Can I track my order after shipment?
Q21. Can I track my order after shipment?
Yes. Once your goods are shipped, we provide the shipping documents and tracking information so you can follow the shipment until arrival.
5. Quality & After-Sales
Q22. What warranty do you provide?
Q22. What warranty do you provide?
A 1-year warranty for manufacturing defects. Free replacement parts are provided during the warranty period if a quality issue occurs. Lighting components (LED strips and power adapters) are covered.
Q23. How long is the service life of your products?
Q23. How long is the service life of your products?
Based on years of customer feedback, the average service life exceeds 5 years with proper use and maintenance.
Q24. Can I inspect the goods before shipment?
Q24. Can I inspect the goods before shipment?
Yes. Detailed photos and videos are provided for your final inspection before shipment; third-party inspection is also welcome.
Q25. How do you ensure quality as a manufacturer?
Q25. How do you ensure quality as a manufacturer?
We are an own-factory manufacturer with 18 years of experience. Most standard cabinets are fully assembled and inspected before packing; oversized or modular project requirements are confirmed separately.
Q26. What if there are quality problems after I receive the goods?
Q26. What if there are quality problems after I receive the goods?
For transit damage, send photos and videos of the damage and outer packaging within 7 days of delivery; compensation is based on actual repair cost. For manufacturing defects within the 1-year warranty, we provide free replacement parts. See our Refund Policy.
Q27. Can I return or exchange a cabinet?
Q27. Can I return or exchange a cabinet?
Standard models and custom cabinets are made to order. Standard orders follow the product-page specification and do not require drawing approval. Custom orders require approval of the design or final specifications. Once production has started, change-of-mind returns or cancellations are not accepted. Details: Refund Policy.
6. Company & Cooperation
Q29. What is the working process?
Q29. What is the working process?
Standard model: choose the listed options → checkout and pay → production → finished-product photos before shipment. Custom project: share requirements → confirm quotation → approve a design drawing/rendering or final specifications → production → finished-product photos before shipment.
Q30. Can we arrange a video meeting?
Q30. Can we arrange a video meeting?
Of course. Our sales director and designer will join the meeting at your convenience to discuss store layout, display style, lighting options and customer flow.
Q31. Where can I find more information about you?
Q31. Where can I find more information about you?
Official website: www.hzdisplayusa.com. Contact us anytime if you have further questions — we look forward to working with you.
